RETURN & REFUND POLICY

Last updated: July 2026

At Mith Denim Australia, we want you to be confident in every purchase. If you're not completely satisfied, we're here to help.

30-Day Change-of-Mind Returns

We offer a 30-day change-of-mind return policy, meaning you have 30 days from the date you receive your order to request a return.

Eligibility

To be eligible for a return, your item must be:

• Unworn, unwashed, and unsoaked

• Unaltered (including hemming or tailoring)

• Free from fading, stains, odours, or signs of wear

• In its original condition with all tags attached

• Returned in its original packaging

• Accompanied by your receipt or proof of purchase

Items that have been worn, washed, soaked, altered, or otherwise used cannot be returned unless they are faulty or your rights under Australian Consumer Law apply.

Starting a Return

To request a return, please contact us at info@mithdenim.com.au within 30 days of receiving your order.

Once your request has been approved, we'll provide you with return instructions and the return shipping address.

Returns received without prior authorisation may not be accepted.

Return Shipping

For change-of-mind returns, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as Mith Denim Australia cannot accept responsibility for items lost or damaged during return transit.

If your item is faulty, damaged, or incorrect, we will cover the reasonable cost of return shipping where required under Australian Consumer Law.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged during transit, or you received the wrong product, please contact us immediately at info@mithdenim.com.au with your order number and photographs of the issue. We'll assess the situation promptly and work with you to resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Bespoke or made-to-order products

• Gift cards

• Sale or clearance items (unless required under Australian Consumer Law)

Exchanges

If you'd like a different size or product, the quickest option is to return your original item and place a new order once your return has been approved.

Exchanges are subject to stock availability.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned items must be:

• Unworn

• Unwashed

• Unaltered

• In their original packaging

• With all tags attached

• Accompanied by proof of purchase

Refunds

Once we receive your returned item, we will inspect it, typically within 3–5 business days, and notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error or is otherwise required under Australian Consumer Law.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@mithdenim.com.au.